EnCaring FAQs

At the moment we offer EnCaring for iOS, macOS and Windows PC/Laptop.

First of all the app has to be installed on 2 devices.
One device will be the Camera Station, which stays near the family member you want to care about.
The 2nd device will be the Receiver, which stays with you and enables you to communicate with the Camera Station.
At the very first device create your EnCaring account by answering the question “if you already have an account” with NO.
Follow the instructions of the app.
At the 2nd device answer the question “if you already have an account” with YES and enter your credentials.
Camera Station:
Please make sure that the Camera Station is connecting to a stable internet connection.
If you use WiFi make sure, that your rooter is not too far from the device.
We recommend to use a WiFi connection for the Camera Station.
In case  you use an iPad or iPhone as Camera Station, please make sure, that no other apps are running in the background.
If you use a desktop as Camera Station, please make sure that the hardware is NOT entering the sleep mode.
Make sure that no firewall is blocking the Camera Station or you may NOT connect your Receiver with the Camera Station.
Please avoid pushing the app away.
Always close each session with the red button at the top left corner of the Camera Station.
As the Camera Station has to communicate with the Receiver it is very important, that the Camera Station closes all open connection correctly. This avoids mal functions
Always keep the Camera Station connected to a power supply.


Receiver:
Features such as Live Video Talking or Phone Call we recommend a WiFi connection. Minimum requirement is a stable 4G network.
Also make sure that, if you use WiFi no firewall is blocking the communication with the Camera Station.
Please avoid pushing the app away.
Always close each session with the red button at the top left corner of the Receiver.
As the Receiver has to communicate with the Camera Station it is very important, that the Receiver closes all open connection correctly. This avoids mal functions.
Always close all Video Streams or the Phone Call with the buttons.
Try to avoid moving the app to the background while streaming or talking.
iOS devices at the iOS AppStore
macOS devices at the Mac AppStore
Windows Desktop/PC at our website.

After our 7 days trial you will stay with the Basic Version with limited functionality.  You will not be charged.

EnCaring Full versions – All prices include applicable local sales taxes. Your payment will be charged to iTunes Account at confirmation of purchase. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.
Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user’s Account Settings after purchase.
Once a subscription has started, the amount for the current period can’t be charged back.
Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.

Subscriptions may not be cancelled by the Support Team!

The best way to get in touch with us, is via e -mail. Just send your questions to support@encaring.com and we will respond as fast as possible.
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